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Services

Someone has to run it on Monday.

Data quality is not a project outcome, it's an operating discipline. Plenty of well-built programs decay within a year because the stewardship work landed on people who already had full-time jobs.

Managed data

The failure mode nobody scopes for.

The program delivers. Golden records are live, policy is published, stewards are named. Then the steward role turns out to be four hours a week on top of an existing role, the exception queue grows, the quality report stops being read, and eighteen months later you're commissioning another assessment.

This isn't a discipline problem. It's a resourcing problem that was never costed, usually because the people who scoped the program had no incentive to raise it.

What we run

We work the exception queues, investigate quality alerts, maintain match and survivorship rules as sources change, keep the inventory and ownership map current, chase the review dates, and produce a monthly report that says plainly what improved, what degraded and what needs a decision from you.

It's a monthly service with no minimum term. Scale it up during a migration, scale it down when your team has capacity, stop it when you no longer need it — the whole point is that you're not structurally dependent on us.

Being honest about the incentive

An ongoing service creates an obvious temptation: leave the system needing more manual work than it should. We deal with that directly. The monthly report includes exception volume trend, and if that trend isn't going down we owe you an explanation and a fix — not more hours.

Service shape
Term
Monthly, no lock-in
Scale
Up or down each month
Reporting
Monthly, plain English
Exception trend
Reported every month
Escalation
Named contact
Exit
Runbooks stay yours

We'll tell you when your internal team is ready to take a function back, because a managed service you no longer need is a cost we shouldn't be charging you for.

What you get

What we take on.

  • Exception queue managementMatch exceptions and data quality issues worked to an agreed service level, not left to accumulate.
  • Rule maintenanceMatch, merge and survivorship rules updated as source systems change shape.
  • Quality monitoringContinuous measurement with investigation of anything that moves the wrong way.
  • Inventory & ownership upkeepNew systems added, departed owners reassigned, review dates chased before they lapse.
  • Feed healthIntegration monitoring, failure triage and replay, so a broken feed is found by us and not by your CFO.
  • Monthly reportWhat improved, what degraded, what needs a decision — in plain English, no scorecard theatre.
  • Governance upkeepPolicy reviews, classification changes and issue closure kept moving between forums.
  • Capability transferOngoing enablement so your team can take functions back whenever they're ready to.
Detail

Worth knowing before you buy.

Is this just staff augmentation?+
No. You're buying a defined set of outcomes with service levels attached, not a body for a certain number of hours. The distinction matters when volumes change — a fixed body absorbs the change silently, a defined service surfaces it.
Can we take it back in-house later?+
That's usually the plan. Runbooks and documentation stay current throughout precisely so a transition back is a scheduled handover rather than an excavation.
Do you have to have built it to run it?+
No. We take on environments other firms built, though it starts with a shorter assessment of what's actually there — inheriting a system on someone else's assumptions is how you get an outage in week two.

Talk about what happens after go-live.

Whether we built it or not, we can tell you what running it properly actually takes — before you commit to it.

Book an assessment See how we work